M-KOPA Clients Allege Phones Became Unusable Weeks After Final Payment

An alarming number of M-Kopa clients are raising concerns in regards to a disturbing trend.It is said that phones purchased through the company’s financing plan allegedly becoming unusable shortly after full payment is completed.

The most recent complaint came from a customer who claims that their phone,which had been in perfect working condition, unexplainably shut down just 2 weeks after completing payment. The customer suspects that this may have been done in retaliation for refusing a new loan offer from M-KOPA.

“The phone I purchased from them went off two weeks after I completed payment. They contacted me with another loan product offer, which I declined. I suspect they remotely switched it off. Upon contacting them, their argument is that my phone is out of warranty and they cannot help me. Let Kenyans be cautious when dealing with this company because they are real predators.”

With complaints increasing, there is growing pressure for regulatory bodies to investigate M-KOPA’s practices and ensure customer rights are prioritised. Affected customers are calling for transparency in how the company handles its financing plans, warranty policies, and device management after payments are completed.
As more Kenyans come forward with similar experiences, the big question remains: Is M-KOPA deliberately rendering devices useless after payments to push customers toward new loans? Until the company provides clear answers and takes accountability, the calls for a boycott against its services are only likely to grow louder.